Maintenance and Support

· Providing technical support and troubleshooting for hardware, software, and network issues: This can include addressing issues with servers, desktops, laptops, printers, and other devices, as well as resolving issues with software applications, network connectivity, and other IT systems.

· Managing and maintaining servers, databases, and other IT infrastructure components: This involves ensuring that servers are configured and maintained properly, databases are optimized for performance and reliability, and other IT infrastructure components are managed in accordance with best practices.

· Monitoring system performance and addressing issues proactively: This involves monitoring system performance and identifying potential issues before they become critical. This can include monitoring system logs, analyzing performance metrics, and taking proactive steps to ensure that systems are performing optimally.

· Conducting regular backups and disaster recovery procedures: This involves establishing backup and disaster recovery procedures to ensure that data is protected in the event of data loss or system failures. This may include performing regular backups, testing disaster recovery procedures, and ensuring that data is stored securely.

· Managing IT assets and inventory: This involves tracking and managing hardware and software assets, including maintaining an inventory of IT assets, tracking hardware and software licenses, and ensuring that assets are properly configured and maintained.

· Providing end-user support and training: This involves providing technical assistance to end-users, including answering questions, resolving issues, and providing training and guidance on how to use software applications and other IT systems.

· Conducting security audits and implementing security measures to protect against cyber threats: This involves identifying potential security risks and implementing measures to mitigate those risks. This may include conducting security audits, implementing security policies and procedures, and deploying security technologies such as firewalls, antivirus software, and intrusion detection systems.

· Planning and implementing system upgrades and migrations to newer technologies: This involves planning and executing system upgrades and migrations to newer technologies, such as upgrading servers, migrating to new software applications, or implementing new IT systems.